Refund Policy

Last updated: September 19, 2026

This Refund Policy applies to all Premium subscriptions purchased on homezcalc.com (the “Site”). It explains how cancellations, refunds, and billing work for our paid plans.

By purchasing a Premium subscription, you agree to this Refund Policy in addition to our Terms of Use.

1. Free Plan

The Free plan on HomezCalc carries no cost and therefore has nothing to refund. All calculators remain free forever, and no payment information is required to use them.

2. Paid Plans

HomezCalc offers two Premium subscription options:

Both plans include unlimited saved projects, multi-room planning, PDF and Excel export, an ad-free experience, and priority support.

3. Cancellation Policy

You may cancel your Premium subscription at any time — there are no long-term contracts.

• Monthly plans: Cancellation takes effect at the end of the current billing period. You will not be charged again, and you will keep full access to Premium features until the period you already paid for ends.
• Yearly plans: The same rule applies. Your subscription will not renew, and you will retain Premium access until the end of your annual term.

To cancel, use the cancellation option in your account dashboard or contact us at contact@homezcalc.com. Cancellation requests sent by email are processed within one business day.

4. Refund Eligibility

Because HomezCalc is a digital subscription service with immediate access to premium features, the following refund rules apply:

4.1 Monthly Subscriptions

Monthly payments are generally non-refundable. When you subscribe to a monthly plan, you receive immediate access to all Premium features for that billing cycle. We do not issue partial-month refunds or pro-rated refunds for unused days.

Exception: If you were charged in error, experienced a duplicate charge, or were unable to access the Premium features you paid for due to a technical fault on our side, you are eligible for a full refund of that month’s payment.

4.2 Yearly Subscriptions

Yearly subscriptions include a 14-day money-back guarantee from the date of purchase or renewal.

• If you request a refund within 14 days of your yearly payment, you will receive a full refund — no questions asked.
• After the 14-day window, yearly payments are non-refundable for change of mind.

Exception: As with monthly plans, refunds are always available for billing errors, duplicate charges, or verified technical faults that prevented access to the service.

4.3 Renewals

Renewal payments are treated the same as initial purchases:

• Monthly renewals: Non-refundable, except for billing errors or technical faults.
• Yearly renewals: Eligible for a refund within 14 days of the renewal date.

If you do not wish to renew, please cancel before your renewal date. Cancelling after a renewal has been processed does not automatically trigger a refund beyond the 14-day yearly window.

5. How to Request a Refund

To request a refund, email contact@homezcalc.com with the subject line “Refund Request” and include:

1. The email address associated with your HomezCalc account
2. Your order or transaction ID (found in your payment confirmation email)
3. The date of purchase or renewal
4. A brief reason for your request

We aim to respond to all refund requests within 2 business days.

Because payments on HomezCalc are processed by Paddle (our Merchant of Record), approved refunds are issued by Paddle back to your original payment method. You may also contact Paddle directly through their order support portal if you prefer.

6. Refund Processing Time

Once a refund is approved:

• Credit/debit card: 5–10 business days, depending on your card issuer
• PayPal: 3–5 business days

The exact timing depends on your bank or payment provider. You will receive a confirmation email from Paddle when the refund has been issued.

7. Chargebacks

If you initiate a chargeback with your bank or card issuer instead of requesting a refund through us, your Premium access will be suspended while the dispute is investigated. We encourage you to contact us first — most issues can be resolved quickly and without a formal dispute.

8. Changes to This Policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of HomezCalc after changes are posted constitutes acceptance of the updated policy.

9. Contact

For any questions about this Refund Policy or your subscription:

Email: contact@homezcalc.com

We usually reply within 1–2 business days.