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Refund and Cancellation Policy

This Refund and Cancellation Policy applies to Premium subscriptions purchased for Home Z Calc through https://homezcalc.com/.

Effective date: September 25, 2026  ·  Last updated: September 25, 2026
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Subscriptions, Cancellations, and Refunds

This policy explains subscription renewals, cancellations, refund requests, billing errors, and payment disputes. It should be read together with our Terms of Service and Paddle’s applicable Buyer Terms and Refund Policy.

Contents

1. Free Plan

Home Z Calc currently provides calculators and selected features through a Free plan without a subscription charge. Because no subscription payment is collected for the Free plan, there is no payment to refund.

The availability, functionality, and limits of Free features may change in accordance with our Terms of Service.

2. Premium Subscriptions

Home Z Calc offers monthly and annual Premium subscriptions.

The current price, billing period, subscription features, currency, applicable taxes, and renewal terms are displayed before checkout. The checkout information shown when you purchase forms part of your subscription terms.

Unless otherwise stated during checkout, Premium subscriptions automatically renew at the end of each billing period until cancelled.

3. Payments Through Paddle

Premium payments are processed by Paddle, which acts as the merchant of record and authorized reseller for the transaction.

Paddle handles matters including:

  • Payment processing
  • Subscription billing
  • Applicable taxes
  • Receipts and invoices
  • Fraud screening
  • Payment disputes and chargebacks
  • Approved refunds
  • Payment-related buyer support

Home Z Calc does not receive or store your full payment card details.

Your transaction is also governed by Paddle’s applicable Buyer Terms, Privacy Policy, and Refund Policy. Mandatory consumer rights continue to apply.

4. Cancelling a Subscription

You may cancel your Premium subscription at any time through the available subscription-management option or through Paddle’s buyer-support service.

Cancellation prevents future renewal charges. Unless applicable law, Paddle’s policy, or the checkout terms provide otherwise:

  • Cancellation does not automatically refund the current billing period.
  • Premium access ordinarily remains available until the end of the period already paid for.
  • Access may end earlier if the payment is refunded, reversed, disputed, or found to be unauthorized.

Deleting your Home Z Calc account does not necessarily cancel an active Paddle subscription.

To avoid an upcoming renewal, cancel through the subscription-management facility before the renewal date. You may also contact contact@homezcalc.com, but you should not rely solely on an email sent shortly before renewal.

5. General Refund Rules

Completed subscription payments are generally non-refundable unless:

  • A refund or withdrawal right is required by applicable law.
  • Paddle approves the refund under its Refund Policy.
  • A confirmed duplicate charge or billing error occurred.
  • The transaction was unauthorized and verified through the appropriate process.
  • A material technical failure attributable to Home Z Calc prevented access to the purchased Premium service and could not be resolved within a reasonable period.
  • Home Z Calc or Paddle approves the refund as an exception.

Refund decisions may consider account records, usage information, transaction details, support history, technical records, Paddle’s policies, and applicable legal requirements.

Nothing in this policy limits a consumer right or remedy that cannot legally be excluded.

6. Statutory Withdrawal Rights

Some consumers may have a legal right to withdraw from a digital subscription within a specified period, including certain 14-day withdrawal rights.

The availability and scope of a withdrawal right depend on applicable law, the type of transaction, when service access began, whether the user requested immediate performance, and whether legally required acknowledgments were provided during checkout.

Paddle processes eligible withdrawal and refund requests under its applicable policy and legal obligations.

This policy does not create a universal 14-day refund right for every subscription or renewal unless that right is expressly presented during checkout or required by applicable law.

7. Renewals

Renewal payments are generally subject to the same refund principles as initial subscription payments.

Cancelling after a renewal has been processed does not automatically reverse that renewal charge. If you believe a renewal occurred in error or a withdrawal right applies, submit a request promptly.

You are responsible for cancelling before renewal if you do not want the subscription to continue.

8. Duplicate Charges, Billing Errors, and Unauthorized Payments

If you believe that you experienced a duplicate charge, incorrect billing amount, or unauthorized transaction, contact us or Paddle promptly.

Provide available information such as:

  • The email address used for the purchase
  • The Paddle transaction or order reference
  • The payment date
  • The amount charged
  • A short description of the issue

Do not send full card numbers, card security codes, account passwords, or other unnecessary sensitive information by email.

A confirmed billing error may be corrected through a refund, reversal, or other appropriate payment adjustment.

9. Technical Access Problems

If you paid for Premium access but cannot use the purchased features:

  • Confirm that you are signed in with the email address associated with the purchase.
  • Refresh the page and try a supported browser.
  • Check whether the subscription appears active in your account.
  • Contact contact@homezcalc.com with the transaction reference and a description of the problem.

We will make a reasonable effort to restore access. If a verified technical failure attributable to Home Z Calc materially prevented access and could not be resolved within a reasonable period, a refund or other remedy may be considered under Paddle’s policy and applicable law.

Temporary interruptions, browser problems, device limitations, internet failures, or failure to use an available feature do not automatically create a refund entitlement.

10. How to Request a Refund

You may request assistance by emailing:

Include:

  • The email address associated with your Home Z Calc account
  • Your Paddle order or transaction reference
  • The payment date
  • The plan purchased
  • A clear explanation of the request

You may also contact Paddle through its official buyer-support service.

We aim to acknowledge requests within two business days. This is a response target, not a guarantee that the refund will be decided or completed within that period.

11. Refund Method and Processing Time

Approved refunds are issued by Paddle to the original payment method where possible.

After a refund is issued, the time required for it to appear depends on the payment method, financial institution, card issuer, payment network, and other processing factors outside Home Z Calc’s control.

Paddle will normally provide confirmation when the refund has been issued.

12. Effect of a Refund

When a Premium payment is refunded:

  • Access connected to the refunded subscription may end.
  • Premium features may be removed from the account.
  • Future renewals may be cancelled.
  • Saved projects may become subject to the limits of the Free plan.
  • Data may continue to be handled according to the Privacy Policy and applicable retention obligations.

A refund does not require Home Z Calc to delete the related account unless a separate account-deletion request is submitted.

13. Payment Disputes and Chargebacks

If a payment is disputed or charged back, Premium access connected to that transaction may be suspended while the matter is reviewed.

You may contact Home Z Calc or Paddle before initiating a dispute so the issue can be investigated. However, nothing in this policy limits any right to contact your payment provider or exercise a legal remedy.

Submitting false, abusive, or fraudulent payment disputes may result in account restriction or termination.

14. Price Changes

Subscription prices may change. Where required, notice of a price change affecting an existing subscription will be provided before the new amount is charged.

A revised price will ordinarily apply to a future renewal rather than a completed billing period. You may cancel before the revised price takes effect.

15. Changes to This Policy

We may update this policy to reflect changes in the Service, subscription plans, payment provider, or legal requirements.

The revised policy will be posted with an updated date. Where a material change affects an active subscription, additional notice will be provided where required.

Changes will not remove mandatory rights that already apply to a completed transaction.

16. Contact Us

For questions about subscriptions, cancellations, billing, or refunds, contact:

Home Z Calc

Email: contact@homezcalc.com

Website: https://homezcalc.com/

Use Refund Request or Subscription Support in the email subject line where practical.

This Refund and Cancellation Policy should be read together with our Terms of Service and Paddle’s applicable Buyer Terms and Refund Policy. Mandatory consumer rights continue to apply.